Make Work, Work Better

ServiceNow Training & Certification

From IT Service Management to HR delivery. Learn to digitize and automate workflows on the powerful ServiceNow platform.

Start Date
New Batches Starting Soon
Duration
2.5 Months
Format
Online & Classroom

Why Choose ServiceNow?

One Platform to connect People, Functions, and Systems across the enterprise.

IT Service Management (ITSM)

ServiceNow is the undeniable market leader in ITSM. Learn the core processes that keep every Fortune 500 company running: Incidents, Problems, and Changes.

GlideRecord gr = new GlideRecord('incident');
gr.addQuery('priority', 1);
gr.query();
while(gr.next()) {
gr.state = 2; // In Progress
gr.update();
}

Low Code + Pro Code

Start with drag-and-drop Flow Designer. Scale up with powerful JavaScript on both client and server sides.

Dual Certification

Our curriculum prepares you for TWO official certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer).

Access to PDI

You get your own Personal Developer Instance (PDI) for hands-on practice. We teach you how to set up, configure, and manage your own instance.

Instance Mgmt
Update Sets

The ServiceNow Curriculum

Master the platform, from UI Actions to Business Rules.

Platform Fundamentals

  • User Interface (UI) Navigation
  • Users, Groups, and Roles
  • Tables, Columns, and Records
  • List & Form Layout Configuration

Core Administration

  • Access Control Lists (ACLs)
  • Data Policies vs UI Policies
  • Business Rules (Low Code)
  • Update Sets & Deployment

Process Automation

  • Flow Designer Basics
  • Workflow Editor (Legacy)
  • Service Catalog & Request Management
  • Knowledge Base Management

Client Side Scripting

  • Client Scripts (OnLoad, OnSubmit, OnChange)
  • UI Policies & Actions
  • GlideForm (g_form) & GlideUser (g_user)
  • Debugging Client Scripts

Server Side Scripting

  • Business Rules (Advanced)
  • GlideRecord & GlideSystem
  • Script Includes & Reusability
  • Scheduled Jobs & Events

Service Portal Development

  • Portal Configuration
  • Widgets & AngularJS
  • CSS/SASS in Service Portal
  • Creating Custom pages

Incident Management

  • Incident Lifecycle
  • SLA Definitions
  • Assignment Rules
  • Major Incident Management

Problem & Change

  • Problem Lifecycle & RCA
  • Change Types (Normal, Standard, Emergency)
  • CAB Workbench
  • Release Management

REST Integrations

  • REST API Explorer
  • Outbound REST Messages
  • Inbound Scripted REST APIs
  • Parsing JSON Responses

Next Experience (Polaris)

  • Unified Navigation
  • Configurable Workspaces
  • UI Builder Basics
  • Performance Analytics Dashboards
Industry Standard Tools

Master the Tools of the Trade

Get hands-on experience with the practical tools and platforms used by top engineering teams worldwide.

ServiceNow

Platform

JavaScript

Scripting

Flow Designer

Automation

UI Builder

Interface

Slack

Communication

Jira

Project Mgmt

GitHub

Version Control

Git

Version Control

OpenAI

AI Assistant

Gemini

AI Assistant

Zoom

Communication

Build Automated Workflows

Go beyond out-of-the-box features. Build custom apps and portals.

Incident Escalation

Create a workflow that automatically escalates high-priority incidents to the Major Incident Management team if not resolved in 1 hour.

Flow DesignerSLA

Employee Onboarding

A complete onboarding Order Guide that requests laptop, ID card, and system access automatically when a new user is created.

Service CatalogOrder Guides

Custom Asset Portal

A custom Service Portal widget built with AngularJS to display real-time asset tracking data.

Service PortalAngularJS
Official Certification

Earn a Certificate that
Proves Your Expertise

Upon successful completion of the course and capstone project, you will receive an industry-recognized certification from Aideas Academy.

Verifiable Credential ID
Shareable on LinkedIn & Resume
Lifetime Validity
Accredited by Industry Partners
Aideas Academy Certified Professional
Career Launchpad

We Don't Just Teach.
We Get You Hired.

Our dedicated placement cell works tirelessly to ensure you land your dream job. From resume building to mock interviews, we cover it all.

Resume Building

Craft a world-class resume that stands out. We help you highlight your skills and projects effectively.

  • ATS Optimized
  • Project Highlighting
  • Keyword Strategy

Mock Interviews

Practice with industry experts. Get real-time feedback to crack technical and HR rounds with confidence.

  • Technical Rounds
  • HR Questions
  • Confidence Building
Most Popular

Career Mentorship

1-on-1 guidance from seniors in top MNCs. Map out your career path and meaningful growth strategies.

  • 1-on-1 Sessions
  • Industry Insights
  • Growth Roadmap
See Success Stories

Job Alerts

Get exclusive access to our hiring network. We connect you directly with startups and MNCs hiring now.

  • Exclusive Openings
  • Direct Referrals
  • Interview Scheduling

"I started as a Service Desk Analyst. After the ServiceNow Admin course, I got promoted to System Administrator with a 100% hike."

R
Rahul V.
ServiceNow Developer, Infosys

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Frequently Asked Questions

Is JavaScript required?

For the Admin part, no. For Development, basic JavaScript knowledge is helpful, but we cover the specifics during the course.

Do you provide certification vouchers?

We provide guidance and discounts where applicable, but the actual voucher usually comes from ServiceNow directly or your employer.

What is PDI?

PDI stands for Personal Developer Instance. It is a free, full-featured ServiceNow instance that you get for practice.

Get Certified in ServiceNow

The world is working on ServiceNow. Join the ecosystem.

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